Beaconpost turns solved tickets into answers your team can trust.
Review cited drafts, approve the current answer, and keep the source trail attached.
Internal-only pilot. No ticket data in the form.
Evidence first
Every draft keeps the ticket trail visible.
Human approved
Nothing becomes reusable without review.
Pilot measured
Value is judged by approval rate and edit time.
A review path for answers that already exist somewhere
The product starts with closed tickets, groups repetition, and asks a support lead to approve what is safe to reuse.
Read solved history
Import the resolved conversations your team already trusts enough to close.
Collapse repeats
Group repeated questions by theme, recent examples, and source system.
Approve the draft
A support lead edits the answer, checks citations, and marks it ready for reuse.
The draft is only as useful as its proof
Beaconpost shows what repeated, which sources support it, and what the editor still needs to confirm.
Answer trail
SSO login loop after IdP certificate rotation
Refresh SAML metadata before asking the customer to retry. Attach confirmed cases to the SSO setup article after the editor checks provider wording.
Theme: SSO login loop after IdP certificate rotation
Evidence: 18 resolved tickets from 3 source systems
Editor note: Confirm Okta and Azure AD wording before reuse
Source trail
ZD-4182
Customer cannot sign in after SAML metadata update.
IN-0994
Private-session retry works after certificate refresh.
HS-7318
Same loop after IdP cert rotation.
Honest boundaries make the product trustworthy
Beaconpost is an internal review layer. It helps your team reuse what proved true in customer conversations.
Beaconpost produces
Internal answer drafts with citations.
Duplicate ticket clusters with source counts.
Owner, review state, and last checked date.
Beaconpost does not claim
No help desk, CRM, or docs replacement.
No automatic public publishing.
No removal of human judgment.
A paid pilot before another subscription
The first 30 days should prove whether repeated support themes become approved internal drafts without a heavy editorial burden.
Top 50
Repeated themes
70%
Approval target
<10 min
Median edit time
B2B SaaS with 3 to 15 support reps.
Repeated questions spread across tickets and docs.
No dedicated knowledge manager yet.
A support lead can approve drafts weekly.
Validation target
At least one team signs a paid pilot or LOI after seeing approved drafts for the top repeated themes.
Questions support leaders ask first
Short answers before the pilot conversation.