Turn solved tickets into trusted answers
Beaconpost turns resolved support tickets into cited, deduplicated internal knowledge drafts your team can approve fast.
Work email only. We reply on pilot fit within 2 business days.
Canonical draft
Billing export fails after workspace transfer
Ask the admin to refresh billing ownership, then regenerate the export from Settings. Keep the original invoice range unchanged.
Reviewer trail
0%
Target share of top 50 repeated themes drafted in the pilot
<0 min
Target median editor time per approved draft
0 days
Window to prove fit, trust, and paid-pilot intent
The right answer exists, but nobody knows which version is current
Support teams keep rewriting replies because answers live across tickets, docs, Slack threads, and individual memory. Beaconpost turns that history into reviewable knowledge instead of another place to search.
Repeated ticket theme
Billing export fails after workspace transfer
Source trail
Ticket #1842, #1920, #2047 remain attached
Draft state
Canonical answer queued for lead review
What Beaconpost keeps grounded
Six controls keep the pilot narrow, operational, and reviewable.
Cited from real tickets
Every draft links back to customer conversations, so reviewers can verify context.
Duplicate issues merged
Repeated questions collapse into one current draft instead of five loose answers.
Approval stays human
Support leads review and approve each draft before the team relies on it.
Search finds the answer
Reps can find the best known response without chasing old threads.
Starts with your help desk
Beaconpost fits beside Zendesk, Intercom, or Help Scout from day one.
Pilot results stay measurable
Track draft coverage, editor time, and repeated-theme progress in one view.
A tight path from solved tickets to approved knowledge
The path starts with your help desk and ends with a support lead approving what the team can reuse.
Connect solved-ticket history
Import resolved tickets from the queue your team already uses.
Cluster repeated themes
Group overlapping issues and draft around the strongest current answer.
Approve and reuse
A support lead keeps citations intact and publishes only trusted drafts.
Connect solved-ticket history
Cluster repeated themes
Approve internal drafts
Launch focus
Fits beside the systems support already trusts
Built for 20-200 employee B2B SaaS teams with 3-15 support reps. Beaconpost works alongside your help desk and internal docs, not instead of them.
A scoped 30-day pilot for one support team
Includes help-desk ingestion, theme clustering, cited draft generation, and an approval path for internal knowledge.
Pricing is scoped after fit, queue volume, and systems are confirmed.
Join the pilot waitlistQuestions support leads ask first
Beaconpost is internal-only, cited, and built around human approval.
Make your best answer easier to trust
If your team keeps rewriting the same reply, Beaconpost turns that history into something reviewable, searchable, and current.
Join the pilot waitlistClear next step, no demo maze.